Privacy Policy

This Privacy Policy describes how Bad Alien LLC (“Bad Alien,” “we,” “us,” or “our”) collects, uses, and shares information when you visit badalien.works and any related subdomains, submit our contact form, or book a call. By using the site you agree to this policy.

1. Who we are

Bad Alien LLC is a California limited liability company providing AI consulting, custom software, and creative technology services.

Email: contact@badalien.works
Phone: (626) 597-9210

2. Information we collect

We collect only what we need to respond to you and provide services.

Information you provide

• Contact form: name, email address, company name (optional), phone number (optional), service interest (optional), and the contents of your message.
• Booking information: when you book a call on this site, the time you pick, your name, email, company and anything you tell us you would like to discuss. Your name and email go on a Google Calendar invite for the call, which Google sends you with the Google Meet link. For Office Hours, also the emails of anyone you bring, who receive the invite too, and for an in-person session the address where we meet.
• Payment information: when you book Office Hours you save a card with Stripe, our payment processor. Card details go directly to Stripe and never reach our servers; we see only the card brand, the last four digits and whether a charge went through. We charge the saved card after the session, or a cancellation fee as described on the Office Hours page.
• Site chat: the messages you send to Bad Alien's AI, the assistant on this site. If you ask for an AI starting plan (an opportunity brief), that includes what you tell it about your business and, if you share one, the public text of your website. Every conversation is emailed to us, with the plan if one was prepared, whether or not you leave your email address. If you leave your email, we also send you your plan.
• Newsletter: if you sign up for our newsletter, your email address and, if you choose to tell us, what your business does. We use them to send you the newsletter and to keep it relevant to you. Every newsletter email has an unsubscribe link.
• Correspondence: emails, calls and text messages you send to us.

Information collected automatically

• Basic technical information from your browser: IP address, user-agent, referring page, and pages viewed. We use this for security, debugging, and aggregate traffic measurement.
• Cookies and similar technologies that are strictly necessary for the site to function (for example, session and security cookies).
• Site and ad measurement through Google Analytics. It sets first-party cookies (such as _ga, and _gcl_aw when you arrive from one of our Google ads) so we can see how the site is used and tell whether an ad click led to a booking or an inquiry. Google receives your IP address, browser information, the pages you visit on this site, actions you take on them (such as starting or completing a booking) and, if you clicked an ad, the click identifier. We have turned off ad personalization and Google signals, so it is not used to build remarketing audiences or to show you ads on other sites.

3. How we use information

• To respond to inquiries you submit through the contact form or by email.
• To answer your questions in the site chat, prepare the briefs you ask for, read conversations so we can improve the assistant and the site, and follow up personally when you leave your email.
• To schedule, confirm, and follow up on calls and consulting engagements.
• To operate, secure, and improve the website.
• To measure how the site is used and whether our Google ads lead to bookings and inquiries.
• To comply with legal obligations and enforce our Terms.

We do not sell your personal information, and we do not use it for cross-context behavioral advertising.

4. Service providers we use

We rely on a small set of vetted service providers to operate the site. They process data on our behalf under contracts that limit their use of that data to providing the service.

• Vercel — website hosting and request logs.
• Anthropic — the AI model behind the site chat, which processes the messages you send there.
• Resend — delivery of transactional email triggered by the contact form, booking and the site chat, including Office Hours confirmations and receipts. If you sign up for the newsletter, Resend also stores the subscriber list and delivers the newsletter.
• Stripe — saving cards and processing Office Hours payments, under Stripe's privacy policy.
• Google Workspace — our calendar and Google Meet, which hold booked calls and send the invites.

We also use Google Analytics, described in section 2, and our Google Ads account reads its booking and inquiry counts. Google handles that data under its own privacy policy; see how Google uses information from sites that use its services. You can block these cookies in your browser settings.

5. When we may disclose information

We may disclose information outside the categories above only when:

• You direct us to (for example, by asking us to make an introduction).
• Required by law, subpoena, or to respond to a lawful request from public authorities.
• Necessary to investigate or prevent fraud, security incidents, or violations of our Terms.
• In connection with a merger, acquisition, financing, or sale of assets — in which case we will require the recipient to honor this Privacy Policy.

6. Data retention

We keep contact-form submissions and booking records for as long as needed to provide our services and to maintain compliance records (typically up to three years from your last interaction with us, unless a longer period is required by law). You can ask us to delete your information at any time using the contact details in Section 1.

7. Your rights

Depending on where you live you may have rights to:

• Request access to or a copy of the information we hold about you.
• Request that we correct or delete your information.
• Opt out of email follow-ups by replying to any email asking us to stop, or by emailing contact@badalien.works.

California residents have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information we collect, the right to delete it, and the right not to be discriminated against for exercising those rights. We do not sell or share personal information as those terms are defined under the CCPA. To submit a request, email contact@badalien.works with the subject line “Privacy Request.”

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted transport (HTTPS) and access controls on our back-office tooling. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children’s privacy

The site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can delete it.

10. International users

Bad Alien LLC operates from the United States. If you access the site from outside the United States, you understand that your information will be processed in the United States, where data-protection laws may differ from those of your jurisdiction.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Effective date” at the top will reflect the most recent revision.

12. Contact us

Questions or requests about this Privacy Policy can be sent to contact@badalien.works.